UHL, Tadeus; KLINK, Janusz; BARDOWSKI, Paweł. New Metric for World Wide Web Service Quality. Journal of Telecommunications and Information Technology, Warsaw, Poland, v. 56, n. 2, p. 50–58, 2014. DOI: 10.26636/jtit.2014.2.1022. Disponível em: https://jtit.pl/jtit/article/view/1022. Acesso em: 10 jun. 2026.